IS-IT End-User Engineering Support Technician

Say HI* to our Support Engineer role

In rapidly changing markets, customers worldwide rely on Thales. Thales is a company where brilliant people from around the world come together to exchange ideas and inspire each other. In the fields of aerospace, transportation, defense, security, and space, our architects design innovative solutions that enable today's future.

TOGETHER WE MAKE TOMORROW'S GREAT AMBITIONS POSSIBLE TODAY

In this role, you will work in the IS/IT team of Thales Netherlands. IS/IT is the core of Thales' digital transformation, with a close relationship between IS/IT and the business.

With a team of 150+ colleagues, we provide IS/IT support to our Dutch colleagues in various Business Lines and functions. The IS/IT department of Thales Netherlands works closely with the international IS/IT departments of the Thales Group. Our Agile transformation journey began several years ago. As a learning organization, we fully embrace agile principles and strive for excellence through continuous improvement. We're not afraid to fail, as long as we can learn from it.

About the job

As a service desk employee, you'll ensure that end users, our internal customers, who experience problems are helped quickly. You'll do this within our End User Support squad. The people in this squad belong to first-line, second-line, or back-office support. For this position, we're looking for someone with experience who wants to handle requests and incidents within the first line. We expect you to eventually move to the second line, where you'll focus on more complex incidents.

The main responsibilities are:

·       Being the point of contact for our end users for technical issues and resolving them, either independently or with the help of other members from your squad or another squad.

·       Monitoring the tickets you've created and/or tickets registered in your name.

Supporting end users by phone and ticketing

Help keep our end-user knowledge base up-to-date.

What you’ll bring

We are looking for a new colleague who:

Completed a level 4 vocational education (MBO) degree (ICT).

Has work experience at a service desk.

Can successfully resolve complex incidents.

Has knowledge of incident/service management systems. Knowledge of ServiceNow is a plus.

A quick learner and easy to connect with.

Wherever your passion lies, Thales can help you make the best use of your skills and creativity. As a contractor at Thales, you can expect to experience:

• An interesting job within a team of experts in an international high-tech environment.

• Room for and attention to personal development and personal initiative.

• The opportunity to grow within the organization, whether in a technical, managerial, commercial or international capacity.

• A flexible work environment with a focus on maintaining a good work-life balance.

Thales offers untold opportunities to take part in fascinating projects and overcome ambitious human and technological challenges. As a contractor, you’ll be part of a community of experts bringing together innovations from the bottom of the oceans to the depths of space and cyberspace. Collaborating to find solutions to the biggest challenges in the most difficult conditions.

Drawing on a diversity of expertise, perspectives and cultures, we are able to provide the best possible solutions to our customers. Together, we can harness the extraordinary power of technology to build a future we can all trust.

Randstad, as the EMEA Thales talent acquisition partner, is responsible for finding and contracting talent for the contingent roles at Thales. If you are selected for a role you will be engaged or employed by one of the Randstad recruitment companies in EMEA and will not be an employee of Thales.

*Human Intelligence

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