IS-IT End-User Engineering Support Technician LR06

Say HI* to our IS-IT End-User role

For a temporary assignment until February 2027, we are looking for an enthusiastic servicedesk employee to support the Support team in Huizen (2 FTE). This team currently supports 290 employees in Huizen and the location in Delft once every two weeks (40 FTE). To expand Thales, two new locations in Amsterdam will be added: the first location will be completed in August 2026, and the second in February 2027. In this role, you will provide support activities at the existing and new locations: first-line and second-line support, counter duties, and project support, such as coordinating the setup of workstations at the new Amsterdam locations.

About the job

Thales is a globally leading technology company where smart people from all over the world collaborate to design innovative solutions in the fields of aerospace, transport, defence, and security. Within IS/IT, you will be part of the dynamic IS/IT team, with more than 150 colleagues, responsible for the digital transformation within the organization. Our collaboration with international IS/IT teams allows us to work agile and continuously improve to deliver the highest quality to our internal customers.

As a servicedesk employee, you will be the point of contact for our end-users with technical questions and support them via phone and tickets. You will work in the End User Support squad with colleagues who perform first-line, second-line, or back office support.

What you’ll bring

We are looking for a new colleague who:

• Has at least a completed MBO level 4 education (in the direction of ICT).

• Has work experience on a service desk.

• Knows how to successfully resolve more complex incidents.

• Has knowledge of incident / service management systems. Knowledge of ServiceNow is a plus.

• Learns quickly and knows how to make contacts easily.

• Has the ambition to keep developing themselves and likes to take control of their career.

 What you’ll gain:

Wherever your passion lies, Thales can help you make the best use of your skills and creativity. As a contractor at Thales, you can expect to experience:

• An interesting job within a team of experts in an international high-tech environment.

• Room for and attention to personal development and personal initiative.

• The opportunity to grow within the organization, whether in a technical, managerial, commercial or international capacity.

• A flexible work environment with a focus on maintaining a good work-life balance.

About Thales

Thales offers untold opportunities to take part in fascinating projects and overcome ambitious human and technological challenges. As a contractor, you’ll be part of a community of experts bringing together innovations from the bottom of the oceans to the depths of space and cyberspace. Collaborating to find solutions to the biggest challenges in the most difficult conditions.

Drawing on a diversity of expertise, perspectives and cultures, we are able to provide the best possible solutions to our customers. Together, we can harness the extraordinary power of technology to build a future we can all trust.

Randstad, as the EMEA Thales talent acquisition partner, is responsible for finding and contracting talent for the contingent roles at Thales. If you are selected for a role you will be engaged or employed by one of the Randstad recruitment companies in EMEA and will not be an employee of Thales.

*Human Intelligence

This position offers a one-year contract with the opportunity to transition to a permanent contract at Thales Nederland after the first year.

Looking for a different project role?

If this isn’t quite the right role for you, you can sign up to our contractor community to keep up-to-date with the latest Thales projects.